Privacy Policy

This privacy policy is intended to inform users of the itineraryfrance.com website, hereinafter referred to as the "website", about how their personal data may be collected and processed by ItineraryFrance.

ItineraryFrance is a Société par Actions Simplifiée (simplified joint-stock company) with a share capital of €300, registered with the Paris Trade and Companies Register (RCS) under number 107 150 435, with its registered office located at 47 rue Vivienne, 75002 Paris, France.

ItineraryFrance carries out consulting and support activities in the field of tourism, as well as booking services for travel companies.

Data controller

The controller for the processing of personal data is ItineraryFrance.

For any question relating to the protection of personal data, users may contact ItineraryFrance at the following address: itineraryfrance@gmail.com.

Data collected

The personal data collected via the website may notably include:

information provided in contact forms or travel enquiry forms (first name/last name, email address, phone number);
travel preferences, dates, destinations, indicative budget and group composition;
correspondence necessary for the study, design, booking and follow-up of a travel project;
browsing data collected by Google Analytics 4 audience-measurement cookies, only if you have consented to them (pages viewed, browsing paths, device type, traffic source).

ItineraryFrance only collects the data necessary to process the requests made by users.

Purpose of processing

The personal data entered on the website is processed in order to:

respond to contact requests;
study the travel projects submitted by users;
design a personalised trip proposal;
ensure commercial follow-up of requests;
transmit, where necessary, information useful to MYWAY, an operator registered with Atout France, for managing bookings, invoicing and payment collection;
provide support before, during and after the trip;
comply with applicable legal, regulatory and contractual obligations.

Recipients of the data

The data collected is intended for ItineraryFrance.

When the travel project results in a proposal or a booking of tourism services, certain data may be transmitted to MYWAY, an organising member of Collectif MYWAY, an operator registered with the national register of travel and stay operators under number IM059190009.

Data may also be transmitted, only when necessary, to the service providers and subcontractors involved in managing the request, booking, payment, organisation or follow-up of the trip.

ItineraryFrance and MYWAY undertake not to use personal data for any purpose other than those necessary for processing requests, performing services and complying with their legal or contractual obligations.

Legal basis for processing

Personal data is processed on the basis of:

the user's consent when they fill in a form or voluntarily provide their information;
the performance of pre-contractual or contractual measures when the data is necessary for studying, proposing, booking or following up a trip;
compliance with applicable legal obligations;
ItineraryFrance's legitimate interest in monitoring its requests, its clients and its business activity.

Data retention period

The information collected is kept for a maximum period of three years from the last contact with ItineraryFrance, unless a longer retention period is required by law or contract.

Where data is necessary for the performance of a travel contract, invoicing, proof of a transaction or compliance with accounting obligations, it may be kept for the legally required period.

User rights

In accordance with applicable personal data protection regulations, users have the following rights:

right of access to their personal data;
right to rectification of inaccurate or incomplete data;
right to erasure of data;
right to object to the processing of their data, on legitimate grounds;
right to restriction of processing;
right to data portability, where this right applies;
right to define guidelines on the fate of their personal data after their death.

Users may exercise their rights by writing to the following address: itineraryfrance@gmail.com.

To be processed, the request may need to be accompanied by proof of identity where necessary to verify the identity of the requester.

Complaint to the CNIL

In the event of disagreement or difficulty regarding the processing of their personal data, users may file a complaint with the CNIL (French Data Protection Authority): https://www.cnil.fr/fr/plaintes.

Cookies and audience measurement

Audience measurement on this website is carried out by Google Analytics 4, provided by Google Ireland Limited. Google Tag Manager is only a tag manager: it does not measure anything by itself and is used solely to load Google Analytics 4. Neither is loaded until you have given your consent, and only Google Analytics 4 cookies are then placed on your device.

In this context, some data may be transferred to Google LLC in the United States, on the basis of the EU–US Data Privacy Framework.

The website also uses Vercel Speed Insights, provided by our host Vercel, to measure page display performance. This tool sets no cookies and uses no identifier that would allow us to recognise you from one visit to the next: it therefore does not require your consent and does not appear in the cookie banner. No other measurement, advertising or targeting tool is installed on the website.

To learn more about the cookies we use and manage your preferences, see our cookie policy.

Telephone canvassing

Users are informed of the existence of the Bloctel telephone canvassing opt-out list, on which they can register free of charge: https://www.bloctel.gouv.fr/.

Data security

ItineraryFrance implements reasonable measures to protect personal data against loss, unauthorised access, alteration, disclosure or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Changes to this privacy policy

ItineraryFrance reserves the right to modify this privacy policy at any time in order to adapt it to legal, regulatory, technical or operational developments.

The applicable version is the one published on the website at the time of consultation.