Terms and Conditions

1. Purpose

A trip is defined as a service including at least one of the following four types of services: passenger transport, car rental, accommodation, or other significant tourism services.

A package holiday is formed as soon as two of these services are combined within the same booking, or if the stay lasts at least 24 hours or includes an overnight stay.

2. Quotation

After one or more exchanges with the travel advisor, a quotation detailing your trip's programme will be sent to you. Quotations are subject to availability at the time of booking.

Once the quotation is approved, the client will receive a package travel sales contract to complete and sign in order to request final confirmation of the trip, along with payment of the deposit. It is the client's responsibility to provide travellers' names as they appear on their passports.

A written confirmation is then sent to the client by email once all services have been confirmed.

If any service included in the contract becomes unavailable, the travel advisor informs the client as soon as possible and makes a counter-proposal. If the client refuses this new proposal, the contract is then void and the deposit paid is fully refunded.

In good time before the start of the trip or stay, and in accordance with Article L. 211-10 of the French Tourism Code, you will be provided with the necessary documents as well as information on the scheduled departure time and check-in deadline, and the scheduled times of stopovers, connections and arrival.

3. Bookings and payment terms

The service is invoiced by the organiser MYWAY, based on the quotation prepared by the travel advisor and previously accepted by the client.

No service is booked before the deposit is received.

The booking is confirmed once payment of the deposit or the full amount is received, according to the terms specified at the time of order.

Payments can be made by bank transfer, credit card or holiday vouchers (chèques-vacances). All online payments are secure.

4. Price revisions

In accordance with Articles L.211-12, R. 211-8 and R. 211-9 of the French Tourism Code, the prices set out in the contract may be revised upward or downward to reflect variations in passenger transport costs (fuel/energy), mandatory fees and taxes, and exchange rates.

The client will be informed of any increase in the total package price no later than 20 days before departure.

If this increase exceeds 8%, the client will receive a detailed explanation of the reasons for the change, its impact on the price of the trip, and the options available: accept the change or refuse it within a reasonable period, and the consequences of not responding.

5. No right of withdrawal

In accordance with Article L221-28 of the French Consumer Code, the package travel sales contract is not subject to a right of withdrawal. However, the traveller may terminate the contract at any time before the trip begins by submitting a written request and paying the cancellation fees, applied according to the schedule specified and accepted when the contract was signed.

These cancellation fees are calculated from the date the request is received.

6. Cancellation and modification

6.1. Cancellation of the contract by the client

Cancellation of the contract by the traveller will result in the application of the actual costs incurred by the travel advisor and the organiser, taking into account any savings made by reselling the services. These cancellation fees will be applied according to the schedule specified and accepted when the contract was signed.

Service fees are non-refundable in the event of cancellation of the contract at the client's initiative.

6.2. Modification by the client

After the contract is signed and before the departure date, any request for modification must be made in writing, explicitly, to the travel advisor.

Furthermore, any modification is subject to availability and may incur additional costs. Modification fees are calculated from the date the client's written request is received.

Within a number of days before departure defined in the contract, any request to modify services provided for in the contract will not give rise to any refund, and any newly added service must be paid for in advance by the client to the organiser MYWAY.

6.3. Cancellation by the travel advisor or the organiser

In the event of force majeure or exceptional circumstances, the organiser reserves the right to cancel a trip. The client will be refunded the amounts paid but will not be entitled to any additional compensation.

The organiser reserves the right, in the event of failure to comply with the payment schedule, to declare the contract cancelled by the client and to demand, without prior formal notice, payment of cancellation penalties previously defined in the contract and accepted upon signature.

Furthermore, the trip may be cancelled by the travel advisor or the organiser if a minimum number of participants, initially defined in the quotation or contract, is not reached.

The client will then be refunded all amounts paid but will not be entitled to compensation.

7. Liability

The organiser and the travel advisor are responsible for the proper performance of the services provided for in this contract and are required to assist a traveller in difficulty. Where their strict liability is engaged due to the acts of suppliers, the compensation limits arising from international conventions under Article L. 211-17-IV of the French Tourism Code shall apply; failing that, and except in the case of bodily injury or damage caused intentionally or by negligence, any damages are limited to three times the total price of the trip or stay.

The travel advisor acts as an intermediary between clients and local suppliers (airlines, hotels, carriers, etc.). It cannot be held liable for changes or cancellations attributable to these suppliers.

8. Travel insurance

The client is strongly advised to take out travel insurance covering risks related to cancellation, assistance and civil liability. The travel advisor may offer one to the client if they do not have personal insurance. It must be taken out at the time the trip is booked.

9. Administrative and health formalities

The information mentioned in the contract is based on data available at the time it was drafted and applies exclusively to French nationals. Travellers of foreign nationality or with dual nationality must check with the relevant consulates or embassies to verify entry and stay conditions.

It is the client's responsibility to ensure that their mandatory vaccinations are up to date and to follow the health recommendations issued by the French Ministry of Health and the Institut Pasteur throughout the trip. Any medical condition or disability requiring specific care must be reported to the advisor before departure so that suitable assistance can be arranged.

For further information, we recommend consulting the following websites:

• Institut Pasteur
• Travel advice – French Ministry for Europe and Foreign Affairs

We also recommend that travellers register on the Ariane platform to be informed of any events that could affect their safety.

Each participant must hold a valid personal passport. It is the client's responsibility to check that their travel documents comply with the customs and health requirements of the countries visited and transited.

10. Passenger liability during air transit

During a transit or stopover in a foreign country, it is the passenger's responsibility to ensure they comply with the entry and transit formalities in force. Depending on the destination and the traveller's nationality, certain conditions may apply, including:

• Holding a ticket proving departure from the territory concerned, regardless of the city of arrival or departure.
• Holding a valid passport, or even an electronic passport for certain destinations. Failing that, a visa may be required.
• Applying, if necessary, for prior travel authorisation, such as the ESTA for the United States (esta.cbp.dhs.gov) or the ETA for other countries. These procedures are generally chargeable and not included in quotations.
• Checking whether previous stays in certain countries restricted by local authorities require passport renewal or a specific visa application.

Passengers are strongly encouraged to consult the official websites of the embassies or consulates of the country concerned for up-to-date information before departure.

Under no circumstances can the trip organiser be held liable for costs, losses or inconvenience resulting from a failure to meet the administrative and customs requirements of a country of transit or destination. Any refusal of boarding or entry to a territory due to a non-compliant document is the sole responsibility of the passenger.

In addition, it is the traveller's responsibility to check in within the time required by the airline. Any missed flight due to a passenger's delay cannot engage the liability of the trip organiser.

11. Unaccompanied minor

For a trip abroad, please note that a minor resident in France travelling without their legal representatives must carry, in addition to their identity document, the territorial exit authorisation form (autorisation de sortie du territoire, AST). The Cerfa form No. 15646*01 for the AST is available on the website www.service-public.fr.

We strongly recommend that an unaccompanied minor carry a copy of the family record book (livret de famille).

Similarly, if the child is travelling with only one parent, certain countries may require proof that the other parent authorises the trip. For more information, consult the website diplomatie.gouv.fr.

12. Contact in the event of an incident on site

If a traveller notices an irregularity or a failure in the services planned during their stay, they must inform the trip organiser as soon as possible. Failure to report an issue immediately may affect how the claim is handled and reduce any compensation, such as a partial refund or indemnity, where prompt action would have limited or avoided the harm suffered.

In the event of difficulty on site, the client may also request the organiser's assistance in finding a solution suited to the situation.

13. Protection of personal data

The information collected is processed in accordance with the provisions of the General Data Protection Regulation (GDPR). The client has the right to access, rectify and delete their data by contacting the agency.

14. Transfer of the contract

In accordance with Article L. 211-11 of the French Tourism Code, you may transfer this contract, as long as it has not yet taken effect and up to 7 days before departure, by notifying the organiser MYWAY within a reasonable period, to a person who meets the same conditions as you. You and the transferee remain jointly liable for payment of the balance of the contract and any transfer fees, which will be communicated to you.

15. Claims and mediation

The client may submit any claim to the organiser's customer service department by registered letter with acknowledgement of receipt, accompanied by any relevant supporting documents, at the following address:

MYWAY
165 Avenue de Bretagne
59 000 Lille, France

In accordance with Order No. 2015-1033 of 20 August 2015 on the out-of-court settlement of consumer disputes, you are entitled to free recourse to the Tourism and Travel Mediation service (Médiation Tourisme et Voyage, MTV) – BP 80 303 – 75 823 Paris Cedex 17 – www.mtv.travel, within one year of the return date of the disputed trip, in the event of a negative response or no response from MYWAY within 60 days.

If the sale was made online, the traveller may use the platform available at webgate.ec.europa.eu/odr to settle the dispute.

16. Applicable law and disputes

These Terms and Conditions are governed by French law. Any dispute will be submitted to the courts having jurisdiction over the location of the agency's registered office, unless otherwise provided.